Terms & Conditions

Terms & Conditions

Effective Date: January 2025

These Terms & Conditions (“Terms”) govern your access to and use of the website www.21appliance.com and the appliance repair services provided by 21 Home Appliance Repair (“Company,” “we,” “our,” or “us”).


By accessing our website, scheduling service, or allowing our technician to perform work, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

A refrigerator that isn’t cooling properly can turn into a serious problem very quickly. Food spoils, drinks become warm, and your daily routine gets disrupted. Many homeowners panic when this happens, but in most cases, the issue has common causes that can be diagnosed early.

In this article, we’ll explain the most frequent reasons your refrigerator stops cooling and what you can do before calling a professional technician.

  1. Services

  1. Services

21 Home Appliance Repair provides in-home appliance diagnostic, repair, maintenance, and related services.


All services are subject to technician availability, service area, appliance condition, accessibility, and safety considerations.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

We reserve the right to refuse, suspend, or discontinue service at our discretion, including but not limited to situations involving unsafe conditions, inaccessible appliances, inaccurate or incomplete customer information, or inappropriate or abusive behavior.

Cold air needs to circulate freely between the freezer and fridge compartments. When air vents are blocked by food containers or frozen ice, cooling becomes uneven.

Signs of blocked airflow:

• One section cold, another warm

• Ice buildup near vents

• Weak air circulation

Make sure vents aren’t covered by large items.

  1. Estimates and Diagnostic Fees

  1. Estimates and Diagnostic Fees

  • Any pricing information or estimates provided via phone, text message, email, or online are estimates only and are not binding.

  • Final pricing is determined after an on-site inspection and diagnosis by a technician.

  • A diagnostic or service call fee may apply regardless of whether the customer proceeds with the repair.

  • No additional repairs or parts will be installed without customer authorization.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Appointments, Cancellations, and No-Shows

  1. Appointments, Cancellations, and No-Shows

  • Appointment time windows are approximate and may be affected by traffic, weather, job complexity, or delays from prior service calls.

  • Customers are responsible for providing accurate contact information and ensuring access to the appliance at the scheduled time.

  • Late cancellations, failure to be present, or refusal of access may result in a service call or trip fee.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Payments

  • Payment is due immediately upon completion of services unless otherwise agreed in writing.

  • Accepted forms of payment may include cash, credit or debit cards, or other payment methods offered by the Company.

  • Unpaid balances may be subject to additional fees, service suspension, or collection actions as permitted by law.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Parts, Repairs, and Warranties

  1. Parts, Repairs, and Warranties

  • Any warranty on parts or labor, if applicable, will be disclosed at the time of service.

  • We do not guarantee the availability of replacement parts or that every appliance can be repaired.

  • Appliances that are older, discontinued, previously modified, or damaged may not be repairable.

  • Manufacturer warranties, if applicable, are governed solely by the manufacturer’s terms and are not controlled by the Company.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Limitation of Liability

  1. Limitation of Liability

To the fullest extent permitted by California law:

To the fullest extent permitted by California law:

  • 21 Home Appliance Repair shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of food, loss of use, loss of time, or appliance replacement costs.

  • The Company’s total liability for any claim arising out of or relating to services provided shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Website Use

  1. Website Use

You agree not to:

You agree not to:

  • Use the website for unlawful or prohibited purposes

  • Attempt to gain unauthorized access to systems, servers, or data

  • Interfere with the operation, security, or functionality of the website

  • Upload or transmit malware, spam, or harmful content

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

We reserve the right to suspend or terminate website access at any time without notice.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Intellectual Property

  1. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and layout, is the property of 21 Home Appliance Repair and is protected by applicable intellectual property laws.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission from the Company.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Third-Party Links

  1. Third-Party Links

Our website may contain links to third-party websites or services for convenience.

We do not control and are not responsible for the content, availability, or practices of those third-party websites.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Privacy

  1. Privacy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Governing Law and Jurisdiction

  1. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles.


Any legal action or proceeding arising out of these Terms or our services shall be brought exclusively in the courts located in California.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Changes to These Terms

  1. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Any changes will be effective upon posting on the website. Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

  1. Contact Information

  1. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

If you have any questions regarding these Terms & Conditions, please contact us:

21 Home Appliance Repair

Website: www.21appliance.com

Location: California, USA

Condenser coils release heat from your refrigerator. Over time, dust and dirt build up on these coils, causing the system to work harder and cool less efficiently.

If the coils are clogged, your fridge may:

Feel warm inside

Run constantly

Make louder than usual noises

Cleaning the coils once every 6–12 months can prevent this issue.

21 Home Appliance Repair

© 2026 21 Home Appliance Repair Inc | All Rights Reserved

Service Area

Los Angeles County

Ventura County

Orange County

San Bernardino County

Riverside County

Santa Clara County

Sacramento County

Denver County

Clark County

(323) 555-0149

Support@21home.com

Service Area

Los Angeles County

Ventura County

Orange County

San Bernardino County

Riverside County

Santa Clara County

Sacramento County

Denver County

Clark County

(323) 555-0149

Support@21home.com

21 Home Appliance Repair

© 2026 21 Home Appliance Repair Inc | All Rights Reserved

Service Area

Los Angeles County

Ventura County

Orange County

San Bernardino County

Riverside County

Santa Clara County

Sacramento County

Denver County

Clark County

21 Home Appliance Repair

© 2026 21 Home Appliance Repair Inc | All Rights Reserved

(323) 555-0149

Support@21home.com